Frequently Asked Questions / Travel Insurance / Area Guide

Frequently Asked Questions:

The Guest Information Binder in your vacation rental will have the answers to most of the questions you may have about the home. Guest may call us toll free at 239-596-5856. We ask that guests limit any after-hour calls to emergencies only.


  • Freshly laundered linens on ready made beds
  • Bath Towel sets which include bath towels, hand towels and wash cloths
  • All of our vacation rentals have a stocked kitchen with basic cookware, dinnerware. flatware and serving utensils
  • A starter kit with dish soap, laundry detergent, sponge, paper towels and toilet paper
  • Blender, toaster and coffee maker
  • Iron and ironing board
  • Television/DVD Player
  • Complimentary WiFi
  • Air conditioning and heating

We have a wide selection of homes in high amenity communities that often contain resort styles pools, tennis courts and fitness centers. Email us at to find out what community is right for you.

Your vacation rental is professionally cleaned and prepared for your arrival. If you need mid-stay or daily housekeeping service, it is available for an additional fee.

Booking a vacation rental with Naples Away is easy and convenient. Reservations can be made 24 hours a day online at or by emailing us at or calling one of our vacation planners at 239-596-5856.

Check-out time is 10:00 am. We need substantial time to clean each home to our very high standards and to make it immaculate to turn the home over for the next guest. Please adhere to the agreed upon check-out time.

You may call us at 239-653-9227 to ascertain the readiness of your home for an earlier arrival. Occasionally, an early check-in or late check-out is available for an additional fee.

Naples Away focuses on longer stay, monthly and seasonal rentals for 30, 60 and 90 day stays. We also have select properties that are available for short-term stays. Please email us at or call one of our vacation planners at 239-596-5856 for details.

We do offer a number of Naples Away Vacation homes which are "pet friendly". Pets must be pre-approved at the time of reservation and a non-refundable pet fee will be charged.

Appliances vary by Naples Away vacation rental, but generally most include full size washer/dryer, dishwasher, oven/stove, microwave, blender, toaster, coffee maker, telephone, television, DVD player, alarm clocks, iron and ironing board. Some of our vacation rentals offer internet facilities as well as games consoles. Please note that not all units are stocked with these appliances.

Yes, all of our Naples Away vacation rentals have both air conditioning and heating. Many of our homes also have ceiling fans.

All of Naples Away homes come equipped with complimentary WiFi.

Yes, all of our vacation rentals have an in home laundry or laundry on the nearby premises.

Generali Global Assistance


Sudden illness, medical emergency, natural disaster, delayed flights, road closures or lost or delayed luggage can quickly derail a trip, and sometimes at the least convenient moment.

Anticipating the unexpected with Generali Global Assistance travel insurance insures your vacation investment from costly covered events and helps reimburse you and others staying at your reservation for surprise expenses.

You decided on a rental property so you could feel at home while on vacation. Don't let the fear of losing your security deposit keep you from enjoying your time.

Here's how the Generali Global Assistance Vacation Rental Damage coverage works:

  • Make a simple, one-time payment upfront.
  • Avoid the hassles of checks and credit card holds.
  • Relax, knowing that you have coverage for accidental property damage.

Simply report any damage that occurred during your stay to the rental office when leaving. Don't be afraid to report the damagethat's why you bought insurance!

Even the best planned trip can be impacted by the unexpected, forcing you to cancel or interrupt your trip, lose your vacation investment and incur unplanned expenses. Get the peace of mind you deserve by purchasing vacation rental insurance from Generali Global Assistance.

Generali Global Assistance, formerly doing business as CSA Travel Protection, has been a leading provider of travel insurance and assistance services for nearly 30 years, with a focus and expertise in the vacation rental industry. We offer a full suite of innovative, customized travel insurance and emergency services designed to protect travelers trip investments and provide the peace of mind one deserves while traveling. Generali Global Assistance is part of Generali Group, one of the world's largest insurance companies. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

To learn more about travel insurance, reach out to Generali Global Assistance at 866-999-4018. Our customer service staff will be happy to assist you with your current plan or any questions that you have about purchasing coverage.

If you are on your trip and need Emergency Assistance, please contact our Assistance Provider:

In the United States, toll-free: 877-243-4135

Collect worldwide: 240-330-1529

Customer Service

Monday-Friday: 6 a.m. to 6 p.m. PT

Saturday-Sunday: 6 a.m. to 3 p.m. PT



Mailing Address

Generali Global Assistance & Insurance Services

P.O. Box 939057

San Diego, CA 92193-9057


Area Guide

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Beaches in the Naples, FL Area

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Fishing & Boating

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Performing Arts

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Sports Entertainment

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Dining - Naples Away Top Ten

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Dining - Naples Away Recommended

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Golf Courses

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